Category Archives: Social Work Ethics

HealthGrades Doing the Next Right Thing (Really)

Hope they are not removing mine!

Jenness Clairmont

Dear HealthGrades,

Shortly after I gave a negative rating for this provider, several more positive ratings were posted to improve the overall rating. There was no activity before that or since, until today when I thought I might try to rate her again, but then was told that filing a complaint with you might be a better way to keep the system useful. I suspect these ratings were artificially improved to undermine a very legitimate complaint that I have been trying to make against her. Is there any way you can remove ratings coming from the same IP which might have all been by her?

She is a member of the state licensing board (NYS DoE Office of Professions) that I complained to about her behavior at Samaritan Counseling Center. Her organization has had my Yelp reviews removed and Yelp account disabled. I have not been able to get a review of their organization to stick. They always find a way to undermine it.

Tom Gleason

Dear Tom Gleason,

Thank you for contacting Healthgrades.

Healthgrades appreciates your patience during the investigation process that you’ve requested. The resolution of this investigation is resulting removal of 4 surveys that did not meet Healthgrades business criteria on Jenness Clairmont’s profile. This will take up to 2 business days to update on our website.

Respectfully,

Mike | Healthgrades Support Team
Survey Compliance Analyst

Dear Tom Gleason,

Thank you for your interest in HealthGrades.com and for your suggestion.

HealthGrades is constantly researching additional data elements for inclusion within our site. Thank you again for your suggestion.

Thank you,

Michael | Healthgrades Support Team

David Olsen Throwing His Supervisee Under the Bus and Making it Difficult to Get My Damn Records

Mr Gleason:
As per regulations I need the request in writing with a signed release
Thank you

David,
Here is my written request, with the zip code corrected. :)
Please send me my records and a bill for them, and I’ll send you a check.
Tom

I don’t know what that means. Please explain. I’ve asked you for my records and provided my address. Here is my release. <----

Release Form – RocketLawyer

Mr Gleason:
I received your release. Unfortunately, you were never a patient of mine so if you want your record released for your sessions with Oona Edmands, please resend,
David Olsen

Oddly enough, I saw a statement saying that I was getting sessions from Jenness Clairmont.(I never did)

“OK, please send me Oona’s email address so that I can send her my release.”

Mr. Gleason,
You can send the letter to my attention but change the fact the records you are requesting was for your therapy with Oona.

Why am I not allowed to send the release to her?

I am not a patient of yours. Connect me with Oona please.

Who can I contact at Samaritan that is not you? You are deliberately trying to make my life difficult and I never did anything wrong in therapy. Send me the email of somebody else please.

Mr. Gleason,
As I have stated several times we will be happy to have your clinical record sent to you once I receive a letter (hard copy – not email) formally requesting your clinical record.
I will send you hard copy of this emai as well.

All correspondance must be by mail. I will not be responding to any further emails.

Apparently he’s never heard of Ctrl-P…
I faxed my request according to their requirements.

FYI, he would have rejected RocketLawyer’s document as well (after I went to the trouble of sending it snail mail), because my date of birth was required to be on the document. (Information that the Office Manager Debbie was willing to give. She also gave us a fax number so I didn’t have to find envelopes and stamps and a printer. Who the fuck uses a fax machine these days? But I figured it out with myfax.com ).

Check out this blast from the past, when I tried to get my complaint to all three of them (David Olsen, Jenness Clairmont, and Oona Edmands). David told me to send it only to him and that made my alarm go off:

Lastly, it has come to our attention that multiple copies of your letters were received by the center. One of which was not by use of the US Postal Service or any third party delivery system. I was apparent that the letter had been hand delivered to our satellite office in Delmar, NY. As a result, this letter is also being written to inform you that under no circumstances will any further personal contact with the center, its satellites or its personnel be allowable.

No, a client with a legitimate complaint cannot be banned from telling the organization’s members about what’s going on. That’s not a healthy boundary, David Olsen.

AA – How it Works

“One poor chap committed suicide in my home. He could not, or would not, see our way of life.” – Bill Wilson, Chapter One of the Big Book of AA

“Jennifer from Saint Peters Addiction Recovery Center [12-step rehab] called to say that she had had a ‘frustrating session’ with client and requested a consultation with me. I returned call and left message” – Oona Edmands, Samaritan Counseling LCSW 2/7/14

“Client called and left message stating that he wished I would not recommend AA (as I had in my letter) as he felt it deeply contributed to his confusion. Message was cut off after two minutes. Did not return call” – Oona Edmands, Samaritan Counseling LCSW 3/20/14

“Therapists have the right to their preferred mode of treatment” – David Olsen, Executive Director of Samaritan Counseling Center of the Capital Region May 2014

Notice how she mentions that this is under David Olsen’s direction, because she knew that she needed to cover her ass because this is criminal, though her job was at stake over it. This is emotional blackmail. This letter was sent to me a day after I left a message telling my therapist that I liked talking to her because she had at one time allowed me to question AA. The counselor at SPARC, the rehab I was referred to, told me it would not be therapeutic to discuss my issues with the Step One worksheet I was given at SPARC.
davidolsensdirection

Breakdown: Sex, Suicide and the Harvard Psychiatrist

breakdown

This book Breakdown describes the case of psychotherapist and American Society of Addiction Medicine former president Margaret Bean-Bayog, whose ‘treatment’ led to the suicide of her patient.

The author of this book was mentioned in the movie Spotlight. The Catholic Church spent up to $50 million dollars (as of 2002) on 12-step rehabs for pedophile priests.

When Helping Starts to Hurt

helping

“Members of Alcoholics Anonymous cannot and will not permit themselves to forget their brokenness and vulnerability. Their wounds are acknowledged, accepted, and kept visible. The capacity of one alcoholic to empathize with another is still a recognized as “building a transmission line to him”. The apparent (or presumable) effectiveness of AA’s members in the care and treatment of their fellow alcoholics is one of the great success stories of our time, and graphically illustrates
the power of wounds, when used creatively, to lighten the burden of pain and suffering. AA offers lifelong emotional support to those who explicity acknowledge their problem and admit their helplessness to face life’s stresses and temptations to regression alone.” – David Olsen, Executive Director of Samaritan Counseling Center

Reasons reported by Yelp for Removing Reviews of Samaritan Counseling Center

yelpreviews

Hurts every time that Samaritan Counseling won’t let me talk. It’s cruel and unethical to avoid an important discussion. David Olsen trains therapists of Samaritan Institute and Jenness Clairmont is on the NYS Office of Professions licensing board, and neither of them bothered to respond to my complaint in a reasonable manner.

Imagine if Samaritan Counseling has been handling feedback this way since 1985! Every single Samaritan Counseling Center seems to provide ‘addiction’ services, and that treatment is clearly 12-step ‘Facilitation’ (aka coercive indoctrination). That means in 2013, I had no way of knowing whether anybody had a similar bad experience there, because there are zero reviews to be found, even after 25+ years in business! I did find this one.

Hi Tom,

Your review was brought to our attention by the Yelp community, and we found that it fell outside our Content Guidelines because it did not provide enough detail about your customer experience.

Regards,
Hansel
Yelp Support
San Francisco, California

Hi Tom,

We wanted to let you know that we’ve removed your review and review update of Samaritan Counseling Center because of privacy concerns.

Please be aware that reposting content to this business listing may result in closure of your account, and that the content you post will be subject to removal without notification.

Regards,
Hansel
Yelp Support
San Francisco, California

Hi Tom,

We wanted to let you know that we’ve removed your review of Samaritan Counseling Center. Our Support team has determined that it falls outside our Content Guidelines (http://www.yelp.com/guidelines) because it lacks a substantive consumer experience. When reviewing, please describe your actual experience with a business.

We hope you will continue to participate on Yelp while keeping our Content Guidelines in mind.

Regards,
Josie
Yelp Support
San Francisco, California

WTF

Hi Tom,

We’re writing to let you know that we’ve removed your reviews of Samaritan Counseling Center because the content falls outside our Content Guidelines (http://www.yelp.com/guidelines). When reviewing, you should review the location with which you had a firsthand experience, rather than posting the same experience across multiple listings. Thanks for understanding.

We hope you will continue to participate on Yelp while keeping our Content Guidelines in mind.

Regards,
Ferris
Yelp Support
San Francisco, California