HealthGrades Doing the Next Right Thing (Really)

Hope they are not removing mine!

Jenness Clairmont

Dear HealthGrades,

Shortly after I gave a negative rating for this provider, several more positive ratings were posted to improve the overall rating. There was no activity before that or since, until today when I thought I might try to rate her again, but then was told that filing a complaint with you might be a better way to keep the system useful. I suspect these ratings were artificially improved to undermine a very legitimate complaint that I have been trying to make against her. Is there any way you can remove ratings coming from the same IP which might have all been by her?

She is a member of the state licensing board (NYS DoE Office of Professions) that I complained to about her behavior at Samaritan Counseling Center. Her organization has had my Yelp reviews removed and Yelp account disabled. I have not been able to get a review of their organization to stick. They always find a way to undermine it.

Tom Gleason

Dear Tom Gleason,

Thank you for contacting Healthgrades.

Healthgrades appreciates your patience during the investigation process that you’ve requested. The resolution of this investigation is resulting removal of 4 surveys that did not meet Healthgrades business criteria on Jenness Clairmont’s profile. This will take up to 2 business days to update on our website.

Respectfully,

Mike | Healthgrades Support Team
Survey Compliance Analyst

Dear Tom Gleason,

Thank you for your interest in HealthGrades.com and for your suggestion.

HealthGrades is constantly researching additional data elements for inclusion within our site. Thank you again for your suggestion.

Thank you,

Michael | Healthgrades Support Team